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Refund Policy

Effective Date: June 30, 2026

At IYKA Homes, we are committed to delivering premium-quality home décor products. Every item is carefully inspected before dispatch. However, if you receive a damaged or defective product, we are here to assist you.

1. Eligibility for Refund

Refunds are only applicable in the following circumstances:

  • The product is received in a damaged or defective condition.

  • The issue is reported within 24 hours of delivery.

  • The product remains unused and in its original packaging.

  • The claim is supported with clear photographs or an unedited video of the damaged or defective item.

Refund requests made after the reporting period or without the required evidence may not be accepted.

2. How to Report a Damaged or Defective Item

If you receive a damaged or defective product, please contact our customer support team within 24 hours of delivery and provide:

  • Your Order Number

  • Clear photographs of the damaged or defective item

  • An unedited video showing the product and its packaging

  • A brief description of the issue

You can send your claim to:

Email: iyka.homes8@gmail.com

Phone: +91 9599165660

3. Investigation Process

Once we receive your claim:

  • Our support team will review the submitted photographs and videos.

  • We may contact you if additional information is required.

  • Each claim is carefully investigated to verify the reported issue.

After completing the investigation, we will notify you of the status of your refund request.

4. Refund Approval

If your claim is approved:

  • The refund will be processed using the original payment method whenever possible.

  • Refunds are typically processed within 7–10 business days after approval, depending on your payment provider or bank.

5. Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind or personal preference.

  • Minor variations in color, texture, or finish due to lighting, photography, or screen settings.

  • Damage caused after delivery due to misuse, improper handling, or negligence.

  • Products reported after the specified reporting period.

  • Claims submitted without sufficient photographic or video evidence.

6. Cancellation of Refund Requests

IYKA Homes reserves the right to reject any refund request that does not comply with this Refund Policy or where the investigation determines that the product is not defective or was damaged after delivery.

7. Contact Us

For any questions regarding this Refund Policy, please contact us:

IYKA Homes

Email: iyka.homes8@gmail.com

Phone: +91 9599165660

We are committed to resolving genuine concerns promptly and ensuring a fair review of every eligible refund request.